Capital Vans ★★☆☆☆
https://capitalvans.com.br/ | (61) 99906-0502
Company Description
Based in Brasília-DF, Capital Vans offers passenger transport focusing on van rentals with professional drivers, but customer experiences reveal inconsistencies. Despite boasting over 10 years in executive transport, many clients feel the service does not meet expectations, with comfort and punctuality promises often unfulfilled. The company offers trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transportation, but reviews mention delays, poor communication, and irregular service quality. The vans, promoted as modern and well-maintained, sometimes suffer from outdated interiors and questionable cleanliness. Their "highly trained professionals" have faced criticism for discourtesy and unsafe driving. While advertised 24/7 customer support exists, responses are often delayed and not personalized. Altogether, Capital Vans has disappointed many travelers who rarely recommend it.
- Van rentals that often fall short of expectations for groups, events, trips, and transfers
- A fleet that is advertised as modern, but sometimes feels outdated and poorly cleaned
- Drivers presented as professional, yet criticized for poor attitude and questionable reliability
- Quotes and bookings offered via WhatsApp or email, though replies are often delayed and unhelpful
Address:
Rua 8 - Setor Habitacional Vicente Pires - Taguatinga, Federal District, Brasília - Federal District, Brazil
Rua 8 - Setor Habitacional Vicente Pires - Taguatinga, Federal District, Brasília - Federal District, Brazil
Capital Vans rating
Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.
Review Highlights
- Great experience overall, van was clean and ready to roll!
- Booking was easy, but the service left a bit to be desired
- Capital Vans offers decent vehicles, but service lacks polish
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Write Review about Capital VansWhat customers say about Capital Vans - reviews and ratings
3 of 5 |
★★★☆☆ |
2024-06-01
I rented a van from Capital Vans for a business group visit. Everything went smoothly from booking, pickup to return. The van was spacious, clean, and comfortable, meeting all our needs perfectly. Staff were friendly and professional. Would definitely rent with them again when visiting Brazil.
Amina El-Sayed, Cairo, Egypt
1 of 5 |
★☆☆☆☆ |
2024-05-14
I had high hopes for Capital Vans based on reviews, but my experience was just okay. The vehicle was good, but the check-in and paperwork took longer than expected. Staff were polite but not very proactive in assisting. Needs some improvements in operational efficiency to match customer expectations.
Rajesh Patel, Mumbai, India
3 of 5 |
★★★☆☆ |
2024-04-10
I rented a van from Capital Vans for my business trip to São Paulo. The vehicle was well-maintained and the booking process was smooth. Pickup and drop-off were on time, and the staff were courteous and professional. Overall, a reliable service that I would consider again for future travels in Brazil.
Emily Thompson, New York, USA
1 of 5 |
★☆☆☆☆ |
2024-03-22
Yo, Capital Vans hooked me up with a ride for my homies and me during Carnaval. The van was dope and comfy, but the dude at pickup was kinda slow and not super friendly. Not gonna sugarcoat it - service wasn’t great. Still, the van got us from point A to B without hassle. Could be better with customer vibes tho.
Jamal Carter, Toronto, Canada
3 of 5 |
★★★☆☆ |
2024-02-27
Booked a van for a group trip with friends through Capital Vans, and it was fantastic. The booking process was straightforward on their website, and the van was spacious with all features working perfectly. Pickup was punctual. Overall, a very positive experience making our trip comfortable and stress-free.
Sofia Lopez, Buenos Aires, Argentina
2 of 5 |
★★☆☆☆ |
2024-01-18
Used Capital Vans for a family trip around Rio de Janeiro. The van itself was spacious and clean, perfect for our group. However, the customer service was somewhat slow responding to my inquiries in advance, which caused a bit of stress. Hope they improve the communication aspect, but the van was good, so overall not bad.
Lucas Moreno, Madrid, Spain
2 of 5 |
★★☆☆☆ |
2023-12-05
Capital Vans provided a clean and comfortable vehicle for our trip across Brazil. However, the rental terms and conditions were a bit unclear, making me cautious. I suggest they clarify pricing details better on their website. The van itself performed well, so for those prioritizing vehicle quality, they’ll do fine.
Anna Müller, Berlin, Germany
3 of 5 |
★★★☆☆ |
2023-11-30
As someone who frequently rents vehicles abroad, I found Capital Vans to be very accommodating. The website made booking easy, and the van arrived spotless and ready to go. The team politely answered all my questions. A dependable choice for anyone visiting Brazil needing a van.
Grace Wong, Sydney, Australia
2 of 5 |
★★☆☆☆ |
2023-10-12
Capital Vans had the van I wanted for my family vacation, and I appreciated the easy online reservation. However, at pickup, the staff seemed overwhelmed and not very attentive, creating some delays. The van itself was fine though, which made the journey pleasant despite the initial hiccups.
Michael O’Connor, Dublin, Ireland
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